Thank you for shopping with Horixa. We are committed to providing quality products and ensuring your satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

We accept returns within 14 days of the date your order is delivered.

To qualify for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging with all included accessories and components.
• Include proof of purchase or your order confirmation.

Items that have been used, damaged through misuse, or altered after delivery are not eligible for return.

Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products.
• Items damaged due to improper handling or misuse.
• Clearance, final sale, or non-returnable items (if applicable).

Return Process

To request a return:

1. Contact our customer support team within 14 days of receiving your order.
2. Provide your order number and the reason for your return.
3. If your request is approved, we will provide return instructions.
4. Securely package the item and ship it to the return address provided by our support team.

Please do not return any item without receiving prior return authorization.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 2 business days to your original payment method.

Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We will promptly arrange a replacement or issue a full refund at no additional cost.

Return Shipping

If the return is due to our error, including defective, damaged, or incorrect products, we will cover the return shipping costs.

For all other approved returns, customers may be responsible for return shipping charges unless otherwise stated.

Exchanges

We offer exchanges for damaged or defective items, subject to product availability. If you wish to purchase a different product, please return the original item (if eligible) and place a new order.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Horixa

Website: https://horixa.shop/

Contact Page: https://horixa.shop/contact-us/

Email: support@horixa.com

Phone: support@horixa.com

Address: 301 Main St, Rapid City, SD 57701, United States

Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)